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Privacy Policy

Effective Date: [Insert Date]

Contents

  1. Introduction
  2. Information We Collect
  3. How We Use Your Information
  4. How We Share Information
  5. Data Retention
  6. Your Privacy Rights
  7. Cookies & Tracking
  8. Data Security
  9. Children's Privacy
  10. Third-Party Services
  11. Medical Delivery Disclaimer
  12. International Users
  13. Changes to This Policy
  14. Contact Us
1

Introduction

Concierge Inc ("Company," "we," "our," or "us") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, including our website and mobile applications (the "Platform").

By using the Platform, you consent to the practices described in this Privacy Policy.

2

Information We Collect

A. Personal Information

  • Full name
  • Email address
  • Phone number
  • Billing and payment information
  • Profile photos

B. Location Data

  • Real-time GPS location (for deliveries, rides, and tracking)
  • Background location (if enabled)

C. Transaction Information

  • Orders placed
  • Delivery details
  • Ride history
  • Payment records

D. Device & Technical Data

  • IP address
  • Device type
  • Operating system
  • App usage data

E. Communications

  • Messages between users, drivers, and merchants
  • Customer support interactions

F. Sensitive Information (Limited Use)

  • For medical deliveries: delivery-related prescription information (only as necessary)
3

How We Use Your Information

We use your information to:

  • Provide and operate our services
  • Process payments via Stripe
  • Match customers with drivers and merchants
  • Enable real-time tracking and communication
  • Improve platform performance
  • Prevent fraud and enhance security
  • Comply with legal obligations
4

How We Share Information

A. Service Providers

  • Payment processors (e.g., Stripe)
  • Cloud hosting and analytics providers

B. Drivers & Merchants

  • Necessary details to fulfill orders and services

C. Legal Authorities

  • When required by law or to protect rights and safety

D. Business Transfers

  • In connection with a merger, sale, or acquisition
5

Data Retention

We retain your information only as long as necessary to:

  • Provide services
  • Comply with legal obligations
  • Resolve disputes
  • Enforce agreements
6

Your Privacy Rights

Depending on your location, you may have rights under laws such as the California Consumer Privacy Act (CCPA).

You may request to:

Access your personal data
Correct inaccurate data
Delete your data
Opt out of data sharing

To exercise your rights, contact us at: support@conciergeincs.com

7

Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Enhance user experience
  • Analyze traffic and usage
  • Store preferences

You may control cookies through your browser settings.

8

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your data. However, no system is 100% secure.

9

Children's Privacy

Our services are not intended for users under the age of 18. We do not knowingly collect data from children.

10

Third-Party Services

Our Platform may integrate with third-party services. We are not responsible for their privacy practices.

11

Medical Delivery Disclaimer

Concierge Inc does not store or process medical records beyond what is necessary for delivery logistics. We are not a healthcare provider and are not subject to healthcare privacy regulations such as HIPAA except where required by law.

12

International Users

If you access our services from outside the United States, your information may be transferred and processed in the United States.

13

Changes to This Policy

We may update this Privacy Policy at any time. Continued use of the Platform constitutes acceptance of any changes.

14

Contact Us

🏢 Concierge Inc
5273 Golf Valley Way
Stone Mountain, GA 30088
United States
📧 support@conciergeincs.com
📞 (470) 682-2996
Concierge Inc

Concierge Inc — Atlanta's delivery platform built for businesses, not platforms. Lower fees, more control, better results.

📧 support@conciergeincs.com
📞 (470) 682-2996
📍 Stone Mountain, GA
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